Portico Helpdesk (TSS)

 

Reports to:  Program/Project Manager

 

Supervises: N/A

 

Education required: Must have a Bachelor of Science in an IT discipline (3 years of IT experience may be substituted) and 5 years of relevant IT experience.  Industry IT certification is required.

 

Location:  Elkridge, MD (Crystal City, VA starting on 8 May 06)

 

Responsibilities:

The incumbent will be a member of a helpdesk team supporting a government off the shelf software application called Portico. Qualified individuals will be courteous, have good verbal and written communication skills, and have the ability to assist customers over the phone with computer issues. They must be proficient with the windows desktop environment. Unix desktop familiarity is a bonus. Experience supporting web based applications is desired, but not a disqualifying factor as training on the application will be provided. Sound basic computer support skills are a must!

 

Experience, Skills and Background required:

Five years of relevant IT experience and industry IT certification is required.

Salary Range:  

Special Requirements:

Must be a U.S. citizen and must have a minimum of Top Secret/SCI clearance level. 
Shift and weekend work required